Categories

Información

Payment, shipping, exchanges and returns

 

Fees and taxes

Sale prices listed on www.rb1-rc.com and its sub-domains are shown in euros. VAT 21% is included in these prices, but not the cost of shipping service.

Shipping costs are paid by the user and will be added to the total amount of the selected products. You will be informed of such costs before checkout and complete your order.

 

 

Payment methods

•Bank transfer:

Bank: La Caixa

Bank account: ES39 2100 5084 1802 0012 5356

When making the transfer, you must indicate the following information: Order number - Name and surname of the person signed up in the site and that made the purchase.

 

•PayPal

This service has additional costs of 3.4% + € 0.35 (in Spain).

This service has additional costs of 3.9% + €0.35 (Europe).

 

Order care and Delivery

Products are delivered in secure packaging. If you notice external damage on the packaging, the customer must detail this fact on the delivery receipt and immediately notify to our Customer services by email info@rb1-rc.com.

 

A delivery receipt without any damage report is equivalent to a product with the packaging in perfect condition.

 

Also, if detected a problemon the product once opened the package but the packaging is in perfect condition, the customer has 24 h from the delivery to notify to our Customer services by email info@rb1-rc.com.

National shipping costs

 

Place

Shipping cost

España península-Portugal-Andorrra

9,5€

Islas Baleares

19€

Islas Canarias

19€

Melilla

19€

Ceuta

25€

*Free shipping costs buying from 80€

 

International shipping costs:

International Courier  is the first option for Europe and typically takes around 2-5 days. Delivery times are quoted as working days and don´t include weekends or bank holidays. This option have a tracking number.

 

ZONE 1

Alemania-Austria-Bélgica-Dinamarca-Francia-Holanda-Italia-Luxemburgo-Polonia-Inglaterra-Republica Checa-Suiza

 

ZONE 2

Bulgaria-Eslovaquia-Eslovenia-Estonia-Finlandia-Grecia-Hungría-Irlanda-Letonia-Lituania-Noruega-Rumania-Suecia

 

ZONE 3

EE.UU-Canada

 

ZONE 4

Argentina-Bolivia-Brasil-Chile-Colombia-Costa Rica-Ecuador-El Salvador-Guatemala-Honduras-México-Nicaragua-Panamá-Paraguaya-Perú-Puerto Rico-República-Dominicana-Uruguay-Venezuela

 

ZONE

Shipping cost buying <300€

Shipping cost buying 300€

1

24 €

42 €*

2

35 €

69 €

3

45 €

73 €

4

62 €

87 €

 *Free shipping cost for Zone 1 from 590€

  

Exchanges

If the customer is wrong when placing the order, you are responsible for paying the shipping costs.

If RB1-RC is wrong with package shipment, the customer will receive the goods free of charge.

To accept a refund, the product must be in its original packaging, and in perfect condition.

 

Refunds

If the customer does not agree with the product, we will refund the product cost, but not the shipping costs.

Please contact us within a maximum of 7 days from the delivery. You must return the product properly packed in its original packaging and prepaid shipping to RB1-RC.