Categories

Información

Payment, shipping, exchanges and returns

 

Fees and taxes

Sale prices listed on www.rb1-rc.com and its sub-domains are shown in euros. VAT 21% is included in these prices, but not the cost of shipping service.

Shipping costs are paid by the user and will be added to the total amount of the selected products. You will be informed of such costs before checkout and complete your order.

 

 

Payment methods

•Bank transfer:

Bank: La Caixa

Bank account: ES39 2100 5084 1802 0012 5356

When making the transfer, you must indicate the following information: Order number - Name and surname of the person signed up in the site and that made the purchase.

 

•PayPal

This service has additional costs of 3.4% + € 0.35 (in Spain).

This service has additional costs of 3.9% + €0.35 (Europe).

 

Order care and Delivery

Products are delivered in secure packaging. If you notice external damage on the packaging, the customer must detail this fact on the delivery receipt and immediately notify to our Customer services by email info@rb1-rc.com.

 

A delivery receipt without any damage report is equivalent to a product with the packaging in perfect condition.

 

Also, if detected a problemon the product once opened the package but the packaging is in perfect condition, the customer has 24 h from the delivery to notify to our Customer services by email info@rb1-rc.com.

National shipping costs

Place

Shipping cost MRW 24H

Shipping cost ASM 24H

Shipping cost ASM 48H

España península-Portugal - Andorra

€9,50

€6,50

€5,50

 

Place

Shipping cost MRW 24H Aéreo

Shipping cost ASM 24H/72H Maritimo

Shipping cost ASM 24H Aéreo

Islas Baleares

€19

€12,50

€15,50

Islas Canarias

€19

-

-

Melilla

€19

-

-

Ceuta

€25

-

-

 

 

*Only península free shipping costs 48H buying from €50 to €80.

*Only península free shipping costs 24H buying from €80.

*Only Islas Baleares free shipping costs 24H/72H buying from €100.

 

International shipping costs:

International Courier  is the first option for Europe and typically takes around 2-5 days. Delivery times are quoted as working days and don´t include weekends or bank holidays. This option have a tracking number.

ZONE

Shipping cost

FREE Shipping

1

€17

Buying from €250

2

€20

Buying from €250

3

€37

-

4

€32

-

5

€45

-

6

€62

-

*Free shipping cost for Zone 1 and Zone 2 from 250€

 

ZONE 1

France-Germany-Italy-Belgium-United Kingdom

ZONE 2

Netherlands-Luxemburg-Austria

ZONE 3

Ireland-Greece-Finland-Sweden-Rumania-Bulgaria-Eslovenia-Estonia-Hungary-Latvia-Lithuania-Norway-Slovak Republic

ZONE 4

Dinmarc-Czech Republic-Switzerland-Poland

ZONE 5

United States-Canada

ZONE 6

Argentina-Bolivia-Brasil-Chile-Colombia-Costa Rica-Ecuador-El Salvador-Guatemala-Honduras-México-Nicaragua-Panamá-Paraguay-Perú-Puerto Rico-República-Dominicana-Uruguay-Venezuela

 

Exchanges

If the customer is wrong when placing the order, you are responsible for paying the shipping costs.

If RB1-RC is wrong with package shipment, the customer will receive the goods free of charge.

To accept a refund, the product must be in its original packaging, and in perfect condition.

 

Refunds

If the customer does not agree with the product, we will refund the product cost, but not the shipping costs.

Please contact us within a maximum of 7 days from the delivery. You must return the product properly packed in its original packaging and prepaid shipping to RB1-RC.